Security DVR with Iphone and IPad

[CCTV Professional]

Hello,

In July or August of 2010 our business purchased a PC based DVR system from you. It was purchased under the name of Riel. I am trying to set my iPad up to view the security cameras. I have installed the app Super Cam, and have typed our server address into it, followed by a colon and the port number (1160 in our case). When I try to log into the system, I get an error message telling me, “Get http content failed!”. Could you help me to be able to view my security cameras from my iPad, please? Any help you can give me would be appreciated. Thank you for your time.
Riel

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Answer:

Ipad is same as Iphone.

1. Use the same free SuperCam from App Store.

2. Please try 2 methods:

http://yourIpAddress
or
your ip address

3. try with correct data port or the web port.
(1160 or your web port)

4. Make sure your computer can see remote video before using ipad.

5. Furthermore, DVR External IP address is different with Local IP address.

[CCTV Professional]

Thank you for your help. I am using the correct ip address (I understand the difference between the internal and external), and I’m pretty sure I have the correct port number (1160 is the DATA port, which is the number I am using.) I have tried 80, which is the HTTP port, and it won’t log in. I’ve also tried 1159 which is the COMMAND port, and that doesn’t seem to work either. 1160 seems to log in, but I always get this error message, “Get http content failed!” with the Super Cam app I installed on my iPad. We can see the cams using the computer, so I know that works. Any other suggestions?

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Answer:

If you have tried the HTTP, data and command port with correct IP address, And your computer, your iphone can view the DVR video.

That means your Ipad has some latest updates blocked the superCam app.
We get another similar request days ago.

Our R/D department will work on this issue, once we find the solution, we will let you know. We are sorry for the inconvenience.